How do I check the status of an order?
Once your order is packed and shipped, you will get a notification with your tracking information.
How fast is the shipping & fulfillment?
You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most orders take anywhere from 5 to 25 days to arrive depending on the efficiency of your local postal service.
In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 3 business days.
How much is the shipping?
We offer free shipping worldwide.
Do you ship internationally?
Yes, we ship worldwide.
What if my order is lost in the mail?
For packages lost in transit, all lost in mail claims must be submitted to firstname.lastname@example.org no later than 7 Calendar Days after the estimated delivery date.
We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.
Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Will I have to pay customs ta on my shipment?
When ordering from Living Space Oasis, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Living Space Oasis cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Will I receive a refund if I refuse the shipment when it is delivered to me?
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
My order shows it's been returned to sender, what is going on?!
If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.
New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.
I forgot to use a discount code on my order
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
How do I enter a discount code?
To get claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item
How do I cancel my order?
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.
Are you only seeing part of your order? No worries, that's because we ship some things separately. You'll get an email every time any items of your order are shipped.
TIME DELIVERY DELIVERY
When ordering, be sure to select the correct model and color because we can not change your orders. Changes or cancellations can not be made once the order is in the system.
We kindly ask that you please allow 2-4 weeks for delivery due to high demand of items on sale.
**Please note: When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This is out of our control. For this reason, we cannot guarantee that your order arrives before a certain date. We appreciate your kind patience when waiting for an order.
CANCELLATION / MODIFICATIONS
If you need to modify or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes.
Please note that orders that have already been packaged or shipped can not be canceled.
Delays may also occur as a result of customs clearance.
Super! The material is very high quality, the color is as in the description. I took bedding in other stores cheaper to compare. But this is definitely better quality. If I buy more, it will be here!
Cotton dense, thin, silky. The tailoring is good, the size is the same
Too beautiful! It is very good to pull over and it is well made, the quality is good!
I really liked it!!!💕It is the same as the photo, please note that if the fabric is thin, the duvet cover is also thin but the fabric is soft and the Printing is very cute had parts of the sewn that I had to go through sewing machine to reinforce, I recommend washing it carefully and not squeezing to take care of the fabric
Very functional🥰It will be very useful to me, and they came to me very quickly.
I liked it, t it arrived way before the estimated delivery! The fabric is soft and I would recommend
Well, there's not much to say, they work and sob cute
Howdy. Thank you very much for not only sending the order, but for your excellent customer service. I provide company, and an excellent response. I thank you in advance. Your great help, I have already received the order and the covers are beautiful. God bless you